At Kalon Skin Lab, customer satisfaction is our top priority. We understand that sometimes a product might not meet your expectations or needs. Our return policy ensures a hassle-free experience for our valued customers.
All Sales of consumable products are final sale.
Exchanging for a different product is strictly not allowed.
Exchange is only for those who received a defective or damaged Device or tool.
Any beauty tools, devices and cosmetic products are final sale and non-returnable.
PLEASE NOTE: Dr. Spiller Product line can only be shipped within ONTARIO CANADA, all the other items we can ship outside of province
How long will my order take to reach me?
All orders are processed and shipped within 1-3 business days. Once an order is processed and shipped it is subject to the applicable delivery time. In general, most customers receive their orders within 6-10 days.
What if a product is out of stock?
In case your ordered item is no longer available or on back order, the processing time takes more than 7 business days. We will contact you via email or telephone to confirm if you would like us to: